Return Policy

You may return any item for refund/credit or exchange for any reason other than changing your mind on purchase if it is in "un-opened " condition within 30 days. This warranty does not cover normal wear and tear that results from the use of our products. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty. Unless the item has been damaged in transit, return shipping will be at buyers expense.
To return a product simply contact us via the email address below, describing the reason for your return and the action you would like us to take. We will send you a Return/Exchange form, give you a return authorization number and an address to return the product to. The completed Return/Exchange form must accompany all returns.
Credits or refunds will not be offered for returned shipping charges. If you request that we replace or exchange an item, you will be responsible for the reshipping charges. Credits or refunds will not be offered for merchandise more than 120 days after purchase. Credits or refunds are not offered for return shipping charges.
Please contact us if you have any questions or concerns regarding our warranty and return policy. Call us directly on (+61) 0422 228 892, Monday - Friday, 9:00 AM - 5:00 PM (Central Australia Time). Or email us anytime at thebiggametheory@hotmail.com